Work gets lost in the handoffs between teams.
Stoddy Mac helps operations and team leaders fix one handoff that keeps breaking. We bring people from both sides together and agree on how the work moves, using the tools you already have. No new software.
Where handoffs break
Ownership: Who takes the next step?
Context: What does the next team need?
Agreement: How do we know it is ready?
More tools don’t create shared expectations.
Teams often already have the tools they need. What’s often missing is a shared agreement on how work passes from one team to the next.
Tools can help, but both sides need to know what’s expected, what context travels, and who checks the handoff.
A Communication Playbook helps teams make those expectations explicit.
Teams can test and adjust the agreement as the work changes.
The Solution
The Communication Playbook
A communication channel both teams agree on isn’t a new Slack channel or another tool. It’s a shared agreement between two teams about one recurring handoff. Together, we decide:
Who owns the handoff, and what “ready” and “done” mean.
What context the next team needs.
Where to share updates and how to escalate problems.
When a person should review AI-written work.
The result is a written Communication Playbook your teams own and keep improving.
No new software required.
Personalized for Every Team
The playbook works because it’s yours.
We start with your real handoff, the actual tickets, emails and updates, and write the agreement in your team’s own words.
The Process
The Stoddy Mac Workshop
We don’t lecture. We facilitate.
A small group of 4 to 6 people from both sides meets in a facilitated workshop with a neutral outside facilitator. Together, they put what’s working and what isn’t on the table.
The group writes its handoff agreement into a shared Communication Playbook.
How It Works
Start with one recurring handoff that keeps breaking.
Here’s how it works
Pick one recurring handoff between teams.
Bring 4 to 6 people from both sides to a facilitated workshop.
Agree on a channel, write it in your Communication Playbook, test and adjust it on real work, and review it quarterly before moving to the next handoff.
The goal:
A handoff both teams understand the same way.
Have a handoff that keeps breaking?
Let’s talk it through. In a free 30-minute call, we’ll look at one handoff and whether a workshop makes sense.
Book a free 30-minute discovery call.
Bring one recurring handoff and we’ll discuss whether a workshop makes sense.